For businesses today, offering high-quality products and services at reasonable costs is no longer sufficient. Additionally, consumers anticipate excellent customer service. It is also essential when you see it with a business mindset. Customer service especially after-sales services are crucial for retaining customers as well. Investing in customer care services can have a huge impact on revenue. OneDios can assist in improving your services for consumers. It is a platform for raising a service request for a product. It bridges the gap between the consumers and their brands by understanding consumers’ demands. It has been working with multiple brands, for instance, it has partnered with LG customer care and helped smoothen the customer care process for the brand. Users also find OneDios more feasible than LG customer care. Alongside multiple other brands, OneDios is associated with Godrej customer care and significantly increasing the services. More and more customers are now using OneDios rather than Godrej customer care.
An improvement in customer service can surprisingly increase the return on investment (ROI). ROI of customer service refers to the advantages generated as an outcome of management’s investment in CS operations, such as people, IT systems, tools, and training. The ROI after better customer service is explained below:
Increasing Agent Retention Rate
Customer service representatives are frequently overworked (overloaded with tickets) and ignored (outdated technology). Employee engagement is doomed by both of these factors, which also negatively affect agent morale. However, when you highlight the results of their work, they begin to feel that they are fully involved in the organization’s growth rather than just dealing with disgruntled clients. You can reduce agent attrition in this way.
Customer service can make or break the trust of consumers with your firm. Good customer service includes understanding the query of your consumers and then resolving it as smoothly as possible. They will eventually develop a certain level of trust in your brand. As a result, you will have a high customer satisfaction value. Customers will then gravitate towards your brand for their next purchase or even try new products and services as well. The loyal customer base of your brand will give you a high ROI.
Increasing Sales Knowledge
Your customer care team is standing on a jackpot of client information, such as the customers’ purchasing patterns, problems, areas where your business can provide additional assistance, and so forth. Giving your sales representatives access to this knowledge enables them to comprehend the customer’s perspective and apply what they learn to increase sales. Additionally, this aids them in honing their sales tactics and resources.
Grow Customer Lifetime Value
Selling to a consumer more often and convincing them to invest more money each time they buy from you will increase customer lifetime value. Since you don’t require to pay anything extra on customer acquisition to increase sales, it lets you maximize your marketing ROI. One of the easiest ways to increase the customer’s lifetime value is to give them a good experience, specifically after-sales services.
Up Selling And Cross-Selling Potential
The cost of obtaining a potential customer can range from 5 to 25 times that of retaining an existing one. Additionally, the likelihood of selling to a current satisfied customer is up to 14 times higher than that of selling to a new one. Your customer care personnel must therefore be informed of the greater strategic part they can serve and how it will affect the firm. It will encourage them to go above and beyond to satisfy their customers.
Now that you are aware of how important providing excellent customer service is, you can begin making improvements to it. One of the easiest ways to do that is with OneDios. This platform helps brands connect with their customers by giving a superior customer service experience. We have already mentioned OneDios’ partnership with LG customer care and Godrej customer care, but there are many other brands like Daikin, Voltas, Pigeon and more that have already tied up with OneDios for a better customer service experience. Generally, users are not happy with the slow processing time taken by any brand’s customer care. OneDios allows users to register their requests themselves, eliminating the step of contacting customer care. It significantly reduces the processing time, making your customers happy and satisfied with the quick services.