One of the main trends when it comes to automation with a focus on customer service, chatbots remain an important bet for 2022. These conversational solutions make use of Artificial Intelligence to create optimized interactions and intelligent contacts with their users, as they can be trained and customized by the companies that use them to have the brand’s face and way of speaking. You can create the chat-bots on Instagram, Telegram, Messenger and other platforms. You can buy Instagram likes for the future campaigns which will lead to the trust from the potential customers too.
In addition to being a great option for those looking to cut costs with calls, chatbots also offer companies the possibility of being in direct contact with their customers, at any day and time.
Through these applications, companies are able to offer a much richer and more efficient experience to people who seek quick service and who no longer want to wait for business hours to make purchases, complaints, returns, track their orders or make any other request.
It is worth remembering that, much more than a question-and-answer application, chatbots are an intelligent and personalized solution for each business, capable of transforming contact with customers into interactions that are very close to humans.
5G and enhanced connectivity
Called the Internet of Things (IoT), 5G promises to further transform people’s lives, making it more efficient, faster and more effective through a high-speed internet.
Despite requiring major changes and adaptations by companies for its implementation, 5G promises to further innovate processes, enabling high connectivity between various devices and objects and the internet. For the challenge of its implementation, many organizations are already moving to ensure a structure capable of meeting the demands of new networks.
Privacy and Security
For some years now, the need to preserve personal information and ensure data security has gained strength among companies. It is increasingly evident how valuable the information provided by customers is and the importance of companies working to ensure its protection through very strict controls.
Therefore, another important trend for 2022 in technology and innovation is transparency in processes that guarantee the control and privacy of customers’ personal data and the ability of institutions to track this data.
For this, companies have focused on three main areas:
- Use of Artificial Intelligence;
- Privacy of personal data;
- Technical alignment .