Field service management is one of the most complex activities from an operational perspective for large companies. This is because it involves several variables, which had to be registered, monitored, and controlled by human work, which consumed a considerable amount of time and focused on monitoring all eventualities that could arise at any time.
Despite this, thanks to the evolution of technology, it is now possible to carry out external services with great quality and efficiency. Continue reading this post and learn a little more about this topic that is so important for businesses that carry out activities outside the company.
How Did Field Service Management Come About, Anyway?
Inaccurate communications, delays, and incorrect/incomplete data inevitably plagued many endeavors over time, and when electronic information bases helped in a way, they were still seriously prone to human error.
As permanently connected mobile devices increased and began to communicate more quickly, the next step for system developers was to create a solution that would contribute to field service management, making life easier for managers previously frustrated by operational problems related to traditional means of contact.
The result of this was the emergence of the GSC/FSM (Field Service Management, in English) technology, which is nothing more than an application (app) that automates the external activities of a team of service professionals through mobile devices such as cell phones, notebooks, and tablets.
Benefits Of Field Service Management Software
Possibility To Schedule Work Orders Anytime, Anywhere
Promptly create work orders in the FSM system with the application’s intuitive views. Due to the ability to manage everything online, you can check employee availability, review the job to be completed, and assign multiple tasks at once without emailing or calling your employee.
With the included GPS mapping and tracking system, it is also possible to directly identify and direct the closest technician to a new role, which optimizes the working time and improves customer satisfaction.
Improved Employee Satisfaction In The Field
By using FSM software such Dispatch software for instance enabled by mobile devices, employees will get all the necessary data and information in the palm of their hands. When field services are efficiently managed, employees are more satisfied and motivated. This means they will perform their jobs with more commitment, improving overall work productivity.
More Effective Control Of Customer Information
Using a specialized system, the external team will share records and images of each service performed during the day. With the collection of this data and with control over the route and location of technicians, you will be able to guarantee a personalized service (unique) for the clientele and, in this way, increase their satisfaction, alerting them if something unforeseen happens, for example. After all, all customers want to receive exquisite and quality service, don’t they?
One of the solutions offered by mobile systems is integrating other procedures, ensuring a history of each step of the service. In addition, the WSF allows inspections and deliveries to be carried out through electronic guides, which meet the specific demands of the business using a digital signature, which makes approvals faster, for example.
Thus, when delivering the service, the software such as Dispatch software allows the formal delivery process to be done quickly and safely, demonstrating the credibility of your brand to customers, which can motivate them to speak well about you to other people.
We hope that you understand the importance of using a field service management system to make your business more efficient with the information presented here.
In conclusion, here are the keys to remember about field service management solutions.
Due to the many features offered by the FSM software functionality, companies can gain an edge over the competition and improve the efficiency of their workers.
Field service management software improves resource allocation by streamlining all fieldwork processes. FSM service management solutions also improve communication and collaboration capabilities between field workers and the back office.
By using FSM management software, companies will avoid human error and improve visibility into all processes related to fieldwork to ensure compliance. The best field service management solutions provide enhanced features that can further increase the visibility of fieldwork processes.
Customers prefer the efficiency of the best software service, the customer portal, the GPS tracking option, and the enhanced transparency offered by a mobile field service solution or management application. This improves the profitability and reputation of the field service operator.