An internet reputation for a company, organization, or individual can be like a high school reputation: changeable and sometimes tainted by evil. On the other hand, a good internet reputation can help you get ahead of the competition and attract more potential clients. Knowledge Panels are also very important. America’s top PR firm and agency.
You can control and affect your online reputation by portraying a positive presence that reflects your brand values, engaging your communities, monitoring social media conversations about you, and taking decisive action in the event of a crisis. Of course, all of this necessitates the implementation of a social media policy and rigorous, in-depth preparation.
The world of social media moves at a breakneck pace, and if it turns against you, you must act quickly.
While there are numerous strategies to choose from, I’d like to focus on some of the underlying approaches that are sometimes missed.
You must be prepared since trouble can spread quickly. Establish a social media policy. The Arizona small business “Amy’s Bakery Company” was featured on renowned chef Gordon Ramsey’s reality TV show Kitchen Nightmares earlier this year. Gordon dropped them soon after, claiming they were too tough to work with (note: he doesn’t appear to be the most straightforward guy to work with either). People began criticizing the proprietors, Samy and Amy, on social media shortly after, and they lost their cool and retaliated forcefully.
Word of Mouth, or what others are saying about you online, is crucial to your online reputation. It also depends on what others are saying about your personnel. When two of John Schnatter’s employees were recorded making a racist phone call to a Papa John’s client they had just delivered to in May of this year, the CEO of Papa John’s Pizza was facing a full-fledged PR crisis. The racist outburst was subsequently uploaded to YouTube by the customer.
John Schnatter reacted quickly, terminating the two employees and apologizing publicly on Facebook.
People are talking about you and your business; therefore, you should start paying attention. You may tune in using various tools, ranging from the simple and accessible to the more expensive workhorses used by huge organizations.
Google Alerts and Google Webmaster Tools’ “Me on the Web” will track mentions of your brand and provide you with a notion of how and where your organization is visible, at the very least on a fundamental level. If you’re on a tight budget, free social media monitoring tools like Tweet Deck and Socialmention can be a good fit. Meltwater, Brand watch, and Gorkana are more powerful but more expensive tools. Additional measurements, such as “sentiment,” are available.
Define the term “excellent reputation.” Take a step back and consider what your company’s “excellent reputation” really means. What would you like people to know about yourself? What are some of the common misunderstandings and lies you’d like to debunk? Accept the fact that you won’t be able to handle all of them once you’ve discovered them fully. You must set priorities. What does it have to be if people only believe — or deny — one thing about your product?
This can be deduced in many circumstances by just asking what sells…but not always. Longer-term goals must occasionally be weighed. For example, while being seen as the cheapest could benefit an airline in the short run, it won’t help them if one of their planes breaks down. In the long term, it’s far more crucial for them to be known as the airline that prioritizes passenger demands.
Recognizing that not all opinions are created equal is also critical. Unless you start responding to it and adding fuel to the fire, an Internet Troll’s voice and their blog that no one ever reads will go utterly ignored.
What matters is that your industry’s Influencers think good of you and speak favourably of you. It’s critical to keep up with their blogs and forums and to participate in the discussion when appropriate. Join the debate by contributing something of worth to the subject rather than just marketing speaks.
